Customer Support Executive (CSE)

Rightways Air Logistics Pvt Ltd

We are gracefully say to be one of the renouned name in the Air Logistics services, With the aim of becoming the most trusted name in the area of Express Air Logistics services, Rightways Air Logistics Pvt. Ltd. began its fortunate journey in the year 1996.

Job Summary:

We are looking for a experienced candidates only for Customer Support Executive in the Logistics /transportation industry to oversee the Client's . The ideal candidate will ensure Client co-ordination regarding the updatee of consignments. while supporting procurement efficiency. Do apply if you can on immediate basis after selection.

Key Responsibilities:

• Coordinate with the customer and prepare/maintain proper documentation.
• Provide timely assistance during rate finalization.
• Coordinate with Operations,transporters and Client to ensure smooth process.
• Follow up on pending tasks to ensure closure within the given timelines.
• Escalate critical issues to the concerned department promptly.
• Ensure high-quality service delivery and customer satisfaction.
• Take customer feedback and identify areas for improvement in the overall customer experience.

Qualifications & Skills:

• Candidate should preferably be hold a Bachelor's degree in Supply Chain Management, or a related discipline.
• 1+ years of experience in procurement, invoice verification, or cost control, preferably in the transportation or logistics industry.
• Strong negotiation and communication skills with a proven track record of cost savings.
• Excellent communication & analytical skills with a keen eye for detail.
• Problem-solving abilities.

Preferred Skills:

• Knowledge of logistics process.
• Ability to work independently and cross-functionally with Client, operations, and supply chain teams.

** Freshers & Non - Logistic Experience candidates please do Not Apply**

Job Type: Full-time

Benefits:

• Provident Fund

Schedule:

• Day shift
• NIght Shift

Work Location: Viman Nagar , Pune

Job Types: Full-time, Permanent

Pay: ₹19,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Viman Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Logistics/Supply Chain : 1 year (Required)

Work Location: In person