Customer Support Executive (CSE)

Job Description: Customer Support Executive

Company: Kazam EV Tech Pvt Ltd, Bangalore

Job Title: Customer Support Executive

Location: Bangalore, Karnataka

Job Type: Full-TimeDepartment: Customer Support / Customer Experience

About the Role

Kazam is looking for a motivated and customer-focused Customer Support Executive to join its team in Bangalore. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a passion for delivering a positive customer experience.

The candidate will be responsible for handling customer queries through calls and chat, resolving issues within defined timelines, and coordinating with internal teams to ensure customer satisfaction.

Key Responsibilities

• Handle customer queries and provide effective, accurate, and timely resolutions through phone calls and chat support.
• Understand customer concerns and deliver appropriate solutions for both simple and complex queries.
• Adhere to the company's defined Turnaround Time (TAT) and Service Level Agreement (SLA) standards.
• Escalate unresolved or critical customer issues to the appropriate internal teams.
• Maintain professional communication and ensure a positive customer experience.
• Follow established support processes and maintain accurate records of customer interactions.
• Coordinate with relevant teams to resolve customer issues efficiently.
• Be flexible to work in rotational shifts and extended hours during periods of high customer volume.
• Perform additional duties and responsibilities as assigned by the reporting manager.

Desired Skills and Competencies

• Excellent verbal and written communication skills in English and Hindi, along with at least one additional regional language: Kannada, Tamil, Marathi, Assamese or Telugu.
• Strong customer-handling, listening, and problem-solving skills.
• Ability to manage multiple customer queries and prioritize tasks effectively.
• Customer-centric attitude with a focus on customer satisfaction.
• Good analytical and troubleshooting skills.
• Knowledge of ERP support systems is preferred.
• Previous exposure to a startup environment is an added advantage.
• Self-motivated, adaptable, and willing to learn new tools and processes.

Educational Qualifications

• Any graduate with good analytical and communication skills.
• Candidates with a BCA or B.Sc. in Computer Science are preferred.
• Relevant customer support experience is an advantage.

Work Requirements

• Work Location: Bangalore, Karnataka.
• Support Channels: Calls and chat.
• Shift Requirements: Must be flexible to work rotational shifts and extended hours during high-volume periods.
• Performance Expectations: Adherence to TAT, SLA, quality standards, and customer satisfaction goals.

Ideal Candidate Profile

We are looking for a proactive, patient, and solution-oriented professional who can communicate effectively with customers, handle concerns calmly, and work collaboratively with internal teams. Candidates who are eager to learn, adapt to a fast-paced work environment, and deliver excellent customer service are encouraged to apply.

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person