Customer Support Executive (CSE)

Job Summary:

The Customer Support Executive provides technical and functional support to customers, resolves software-related queries, and ensures a smooth customer experience.

Key Responsibilities:

Handle customer queries via phone, email, or remote support.

Resolve software-related issues.

Guide customers on software usage.

Escalate complex issues when required.

Maintain support records and ensure timely resolution.

Qualification:

B. Com / M. Com / BBA / MBA (Finance/Marketing & Preferred B. Com)

Experience :

1–3 years of experience in Customer Support.

Skills:

Excellent communication skills.

Problem-solving ability.

Basic knowledge of accounting software is an advantage.

Customer-centric approach.

Pay: From ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Vesu, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Preferred)

Experience:

• Customer Support Executive: 3 years (Required)

Location:

• Vesu, Surat, Gujarat (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person