Customer Support Executive (CSE)

Key Responsibilities

• Handle customer queries through phone calls, emails, and WhatsApp.
• Understand customer issues and provide appropriate solutions.
• Troubleshoot basic technical issues and escalate complex problems to the technical team.
• Log, track, and update customer complaints and service requests.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain customer interaction records and prepare support reports.
• Follow up with customers to ensure satisfaction and closure of complaints.
• Meet support response time and service quality targets.

Required Skills

• 1–3 years of experience in Customer Support, Technical Support, or Helpdesk Support.
• Excellent verbal and written communication skills.
• Basic knowledge of computers, software applications, and troubleshooting.
• Familiarity with MS Office, email, and ticketing tools.
• Good problem-solving and customer-handling skills.
• Ability to manage multiple queries and work in a team.

Education :- Any Garudate

Intrested candidate can share us the profile on [email protected]

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• How many days for Notice Period you will hold ?

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person