Customer Support Executive (CSE)

About Eloelo GroupEloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products — Story TV in micro-drama and Master in micro-learning — have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.Story TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 dayswith 1,000+ bite-sized courses across AI, finance, English, and life

skills.

Job Description –

Customer Support Executive

Job Title:Customer Support Executive

Location:Bangalore (Work from Office)

Experience:0–2 Years (Freshers can apply)

Employment Type:Full-Time

Job Summary:

We are looking for a Customer Support Executive to join our team and provide excellent customer service. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach. This is an entry-level role suitable for freshers or candidates with basic customer support experience.Key Responsibilities:* Handle customer queries via calls, chats, emails, or support tickets in a timely and professional manner* Resolve customer complaints and provide appropriate solutions within defined TAT* Escalate complex issues to the respective internal teams when required* Maintain accurate records of customer interactions and issue resolution* Ensure high customer satisfaction through quality support and timely follow-up* Understand company products/services to provide accurate information to customers* Coordinate with internal teams for faster issue resolution* Adhere to process guidelines, SLAs, and quality standards

Required Skills:* Good verbal and written communication skills (English & Hindi preferred)* Basic computer knowledge and familiarity with support tools* Strong problem-solving and interpersonal skills* Ability to handle customer concerns calmly and professionally* Quick learner with a positive attitude* Comfortable working in a fast-paced environmentEligibility:* Graduate / Undergraduate can apply* Freshers are welcome* Prior experience in customer support is an added advantageWorking Conditions:* Work from Office (Bangalore)What We Offer:* Growth opportunities in customer operations* Training and skill development* Collaborative and dynamic work environment* Competitive salary and incentives

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person