Customer Support Executive (CSE)

Customer Support Executive
Meal: One-Time Meal Provided
Cab Facility: Both-Side Cab Facility
Working Days: 5 Days a Week
Experience: Fresher
Qualification: Minimum 12th Pass
Salary: ₹15000 – ₹25,000 In-Hand + Incentives
Communication: Hindi and English Communication Required
Location: Navi mumbai

Roles & Responsibilities

• Handle customer queries through calls, chat, and email.
• Understand customer concerns and provide accurate and timely solutions.
• Resolve customer complaints professionally and efficiently.
• Provide clear information regarding products, services, and processes.
• Maintain accurate records of customer interactions and follow-ups.
• Escalate complex customer issues to the appropriate department when required.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Maintain professional and courteous communication with customers.
• Follow company policies, processes, and quality standards.
• Ensure a positive customer experience and maintain service quality.

Candidate Requirements

• Minimum qualification: 12th Pass.
• Freshers are welcome to apply
• Hindi and English communication skills are mandatory.
• Good verbal and written communication abilities.
• Strong listening and problem-solving skills.
• Basic computer knowledge.
• Professional attitude and customer-focused approach.
• Ability to work effectively in a team environment.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Life insurance
• Provident Fund

Application Question(s):

• How much do you rate your English communication skill out of 10?
• How many months of experience do you have in calling related roles?
• What's your last in-hand salary ?
• Are you ok with the sales role with higher incentive ?

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person