Customer Support Executive (CSE)

THE ROLE

You'll be the person customers talk to when they're planning food for an event. You listen to what they need, recommend the right menu, and help them book it on the app.

WHAT YOU'LL DO

• Talk to each customer about their event, guest count, occasion, budget and taste
• Recommend a menu that actually fits what they're looking for
• Answer their questions and walk them through what Craft My Plate offers
• Follow up at the right time, without being pushy about it
• Help them move from browsing to booking on the app
• Keep customer and order details updated in the CRM
• Stay in touch with the operations team so every event runs smoothly through to delivery

YOU'LL BE A GREAT FIT IF YOU

• Genuinely enjoy food, different cuisines, and figuring out what works for an occasion
• Can talk comfortably in Telugu and English
• Are warm and patient on calls, the kind of person people find easy to talk to
• Can persuade without pushing. You're guiding someone to a decision, not forcing one
• Are self-driven, pick things up fast, and are comfortable with basic CRM tools
• Have some background in sales, tele calling, hospitality or food service - preferred, not required

ROLE DETAILS

Location - Prashant Hills, Raidurg, Hyderabad

Work mode - Onsite

Working days - 6 days/week

Timings - 3:00 PM – 12:00 AM

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

• Are you fluent in Telugu?
• Are you comfortable with the mentioned shift timings?

Work Location: In person