Customer Support Executive (CSE)

THE ROLE

As a Customer Support Executive, you have the incredible opportunity to create an unparalleled experience for our customers, setting Pixelz apart from our competitors. We firmly believe that every customer deserves superior support at every touchpoint, and as a member of our Global Customer Support Team, you will help us deliver just that to thousands of global brands.

Your role as Pixelz's voice, eyes, and ears requires exceptional communication skills, a deep understanding of our brand and values, and an unwavering commitment to providing outstanding customer service. Your passion for excellence will drive you to exceed customer expectations, ensuring that they receive exactly what they need, when they need it, and always in line with our esteemed Pixelz standards.

JOB RESPONSIBILITIES

• Daily Operations: Provide timely resolution of customer inquiries and issues; collaborate with teams to meet SLAs, handle feedback, and ensure positive customer experience.
• Account Management: Proactively identify and address potential customer issues; conduct in-depth investigations and align with expansion opportunities.
• Side Tasks/Projects: Participate in initiatives to improve customer experience and operational efficiency; collaborate with teams to implement new processes.
• Communication and Collaboration: Foster effective communication with customers and internal teams; act as a liaison between customer support and other departments.
• Continuous Improvement: Evaluate and suggest improvements to support processes; stay updated on industry trends and implement best practices.
• Documentation: Maintain thorough documentation of interactions and activities; create and update internal process documentation and FAQ.
• Training and Development: Participate in training programs, share expertise with team members, and contribute to a collaborative work environment.

REQUIRED EXPERIENCE/SKILLS

• 2+ years of experience in customer service
• Fluent English speaker. Additional languages will be a plus
• Experience with web-based customer support applications (Zendesk, Planhat, CRM, etc)
• General knowledge of Photoshop and photography is highly appreciated
• Experience within SaaS companies is preferred
• Strong writing skills and a keen eye for detail
• Strong empathy for customers and a ‘customer first’ mindset
• Dependable and punctual, with strong time management and prioritizing skills
• Team player with an upbeat personality

WHAT WE OFFER

• Flat, transparent, and industry-leading organization
• An international working environment in a dynamic and vibrant team
• Great opportunities to develop a career path, English, and soft skills
• The tools and equipment you need to perform your daily tasks successfully
• Personal and professional development prospects
• 6-months maternity leave and two weeks fully paid off for parental leave
• Up to 15 days of annual leave per year
• Bonus allowance based on over-performance & KPIs
• Summer trip allowance
• Team fun activities and the yearly ‘Pixelz Cup championship

To apply, please send your CV to email:[email protected] with title "Customer Support Executive - Your full name". Only qualified candidates are contacted.

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ABOUT PIXELZ

At Pixelz, we help photo studio professionals beat deadlines by providing reliable, AI-powered retouching at scale.

We've spent years investing in people and developing software to create post-production’s greatest-ever timesaver: Pixelz Platform. The platform is powered by S.A.W.™, a digital production platform and traffic control system, powered by AI and specialized retouchers. The result is a retouching service offering unprecedented speed, consistency, and scalability.

We’re trusted by leading brands in every category and have retouched 45 million product images and counting. Pixelz was founded in Denmark but is now locally based, with offices in 6 countries and a global team of 600 people.

Our vision is to change the way product visuals and studio management are handled in organizations around the world, leading to transformational change for our customers, from the bottom line to effective time management.

Our three core values are:

Let Data Decide. We empower each other to act when we see an issue or opportunity. We take pride in our work, speak up, and continuously improve without the fear of failing.

Build Genuine Relationships. We are in it for the long term. We treat our colleagues, customers, and partners openly and honestly.

Own It. We empower each other to act when we see an issue or opportunity. We take pride in our work, speak up, and continuously improve without the fear of failing.