Customer Support Executive – E-Wallet Process

Customer Support Executive – E-Wallet Process

Location: Silk Board, Bengaluru
Job Type: Full-time | On-site
Experience: 6+ months relevant customer support experience
Qualification: 12th Pass / Any Degree
Salary: ₹23,000 – ₹25,000 per month
Languages: English & Hindi
Joining: Immediate

Job Description

Hiring Customer Support Executives for an E-Wallet Customer Support Process. The role involves assisting customers through both Voice and Non-Voice channels, including calls and email.

Responsibilities

• Handle customer queries related to E-Wallet services.
• Assist with refund and account-related queries.
• Handle account cancellation requests.
• Provide accurate information and appropriate resolutions.
• Troubleshoot customer concerns and provide guidance.
• Maintain professional communication with customers.
• Document customer interactions accurately.
• Follow process guidelines and quality standards.

Requirements

• 6+ months relevant customer support experience preferred.
• Candidates with 1–4 months relevant experience may also be considered.
• Good communication skills in English and Hindi.
• Comfortable handling both Calls and Emails.
• Strong customer-handling and problem-solving skills.
• Willingness to work across Voice and Non-Voice channels.
• Age: 18–30 years.

Work Location

Krimson Square, Near Central Silk Board Junction, Hosur Road, Bommanahalli, Bengaluru – 560068

Pay: ₹23,000.00 - ₹25,000.00 per month

Work Location: In person