Customer Support Executive [EL]

Coordinate shipment operations to support the accurate and timely processing of logistics activities.

Prepare and process shipment documents, manifests and invoices, ensuring relevant costs are properly recorded.

Update shipment details, operational records and customer information accurately and promptly in the system.

Coordinate with carriers, vendors, warehouses and transport subcontractors to facilitate efficient cargo movement.

Liaise with internal departments, overseas offices and external customers regarding shipment arrangements and operational matters.

Respond to shipment-related enquiries and provide timely updates on delivery status and service issues.

Identify potential operational issues, assess customer requirements and coordinate suitable solutions.

Handle service complaints and discrepancies, ensuring corrective actions and follow-ups are completed within agreed timelines.

Maintain compliance with internal operating procedures and applicable external requirements.

Carry out other reasonable duties relevant to the position as assigned by Management.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

Wecruit Pte Ltd

Wecruit is one of the leading recruitment firms based in Singapore, dedicated to helping job seekers find the right career opportunities.

We partner with reputable companies across a wide range of industries, including Healthcare, IT, Corporate Support, Engineering, Education, Logistics & Supply Chain, Oil & Gas, and Maritime.

Whether you're looking for permanent roles or short-term assignments, our consultants take the time to understand your experience, preferences, and goals to match you with suitable roles.

With over 1,000 successful placements and a strong track record of candidate satisfaction, Wecruit is here to support your career journey.

Let us help you take the next step—reach out to explore current opportunities or to speak with our team.