Customer Support Executive Email & Chat Process

Job highlights

• Graduation with minimum 1 year experience in Email or Chat process, strong written communication in English & Hindi, typing speed of 36 WPM with 95% accuracy
• Handle customer queries via email and chat, provide accurate information, resolve issues, make outbound calls, and escalate when necessary
• CTC 3.12 LPA with 21,000 take-home salary and 2,000 travelling allowance

Job Title: Customer Support Executive - Email & Chat Process
Client: Axis Bank
Process Details
Process Type: Email & Chat (Customer Support)
Qualification: Graduation & above (Mandatory)
Experience: Minimum 1 year experience in Email or Chat process (Mandatory)
Languages Required: English & Hindi
Working Days: 6 days a week, with 1 rotational week off
Compensation

Salary (Experienced Candidates Only):
CTC: 3.12 LPA
Take Home- 21,000

Travelling Allowance- 2,000
Position Summary
Customer Care Executives are responsible for handling customer queries and concerns via email
and chat for Axis Bank customers. They will provide accurate information, resolve issues
efficiently, and ensure high levels of customer satisfaction. The role demands strong
communication, problem-solving skills, and the ability to manage multiple interactions
professionally.
Key Responsibilities
Handle customer queries through chat and email promptly and professionally.
Research, locate, and provide accurate information to customers.
Make outbound calls when required (semi-voice process support).
Identify customer needs and determine the best solutions.
Resolve issues by clarifying problems, exploring solutions, and escalating when necessary.
Complete requests and transactions accurately and efficiently.

Required Skills & Competencies

SVAR Score: 50 and above
Strong written and verbal communication skills in English & Hindi
Proficiency in basic computer operations and MS Office
Understanding of email and chat etiquettes
Typing speed: Minimum 36 words per minute with 95% accuracy
Good analytical, logical reasoning, and decision-making skills
Customer-oriented mindset with strong attention to detail
Education

Graduation (Mandatory)
Experience
Minimum 12 months experience in Email or Chat process (Mandatory)
Candidates with 12+ months of relevant experience will be given preference
Employment Type: Full-Time