Customer Support Executive Engineer

Job Description: indusayush Customer Support Executive
About Orchasp & indusayush
Orchasp Limited is a technology company with over three decades of engineering experience, building digital solutions and platforms across industries.
indusayush is a digital health platform that enables individuals and families to securely organize and access their health records, including prescriptions, lab reports, X-rays, consultation notes, and other health documents.
Role
WhatsApp & Toll-Free Support Executive
The role is responsible for assisting indusayush users through WhatsApp and the Toll-Free support channel and ensuring a positive customer experience.
Key Responsibilities

• Handle customer queries received through WhatsApp and Toll-Free numbers.
• Assist users with registration, login, subscriptions, payments, and basic app-related issues.
• Understand customer concerns and provide clear, courteous responses.
• Escalate technical or complex issues and follow up until closure.
• Maintain basic records of customer interactions and issues.
• Collect customer feedback and identify recurring concerns.

Qualifications

• Graduate in any discipline; 12th pass candidates with relevant experience may also be considered.
• 1 - 2 years of experience in customer support, call centre, telecalling, or a similar role preferred.
• Good spoken and written English and Telugu; Hindi is an advantage.
• Patient, polite, and customer-focused.

Computer Skills

• Basic proficiency in MS Word, Excel, and Email.
• Comfortable using WhatsApp Web, CRM/customer support tools, and web applications.
• Ability to maintain customer records and update issue/status trackers.
• Comfortable using smartphones and handling basic app-related troubleshooting.

Key Attributes

• Good listening and communication skills.
• Positive attitude and willingness to help customers.
• Strong follow-up and problem-solving approach.
• Ability to handle multiple customer interactions efficiently.