Customer Support Executive- Freight Forwarding

Company: Sky2C Freight Systems (I) Pvt. Ltd.
Location: Noida, Uttar Pradesh
Shift: Night Shift
Experience: 1–2 Years
Employment Type: Full-Time

About the Role

Sky2C Freight Systems (I) Pvt. Ltd. is looking for a proactive and customer-focused Customer Support Executive to join our Noida office. The ideal candidate will be responsible for tracking international shipments, providing timely shipment updates to customers, and coordinating with airlines, shippers, freight partners, and internal teams to ensure smooth shipment movement.

The candidate should have good communication skills, attention to detail, and the ability to work effectively in a fast-paced international logistics environment.

Key Responsibilities

• Track and monitor international air freight shipments from origin to destination.
• Provide regular and accurate shipment status updates to customers.
• Coordinate with airlines, shippers, freight forwarders, agents, and internal operations teams regarding shipment movement.
• Follow up on delayed, held, or irregular shipments and ensure timely resolution.
• Communicate shipment ETAs, delays, flight details, arrival information, and other relevant updates to customers.
• Respond to customer queries through email, calls, and other communication channels.
• Maintain accurate shipment records and update tracking/status information in internal systems.
• Escalate operational issues to the concerned teams and follow up until closure.
• Coordinate with overseas offices/partners for shipment status and documentation requirements.
• Ensure customers receive proactive communication regarding any changes or exceptions.
• Maintain professional and courteous communication with customers and business partners.
• Prepare and maintain daily tracking reports and operational updates.

· Ensure adherence to company processes, service standards, and response timelines.

Required Skills & Qualifications

• 1–2 years of experience in Customer Support, Logistics, Freight Forwarding, International Shipping, or a related field.
• Experience in shipment tracking / air freight operations will be preferred.
• Good verbal and written English communication skills.
• Strong follow-up and coordination skills.
• Good knowledge of MS Office, especially Excel and Outlook/email.
• Ability to handle multiple shipments and customer queries simultaneously.
• Strong attention to detail and problem-solving ability.
• Willingness to work in a Night Shift supporting international operations.
• Should be comfortable communicating with international customers and logistics partners.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person