Customer Support Executive – International Process

Job Description: Customer Support ExecutiveJob Summary

We are looking for enthusiastic and customer-focused individuals for the role of Customer Support Executive. The selected candidates will assist international customers, respond to their queries, resolve service-related issues, and ensure a positive customer experience through voice calls, emails, and chat support.

Key Responsibilities

• Handle customer inquiries through inbound and outbound calls, emails, and live chat.
• Provide accurate information and effective solutions to customer concerns.
• Resolve customer complaints professionally while maintaining customer satisfaction.
• Maintain proper documentation of customer interactions and issue resolutions.
• Escalate complex or unresolved issues to the appropriate departments.
• Follow company policies, service quality guidelines, and performance standards.
• Maintain professional communication and build positive customer relationships.
• Achieve assigned targets related to customer satisfaction, quality, and productivity.

Eligibility Criteria

• Freshers and candidates with up to 2 years of experience can apply.
• Good verbal and written English communication skills.
• Strong problem-solving and active listening abilities.
• Basic computer knowledge and typing skills.
• Ability to handle customer queries patiently and professionally.
• Willingness to work in rotational shifts, including night shifts, if required.
• Ability to work effectively in a team-oriented environment.

Required Skills

• Customer Service
• English Communication
• Voice Process
• Email Support
• Chat Support
• Problem Solving
• Customer Relationship Management (CRM)
• Active Listening
• Computer Skills
• Typing Skills
• Complaint Resolution
• Multitasking and Time Management

Job Type

• Role: Customer Support Executive
• Process: International Voice / Non-Voice
• Experience: Freshers and candidates with up to 2 years of experience
• Communication: English
• Work Schedule: Rotational shifts, depending on process requirements

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person