Customer Support Executive - International voice

HIRING NOW INTERNATIONAL BPO & CUSTOMER SERVICE ROLES

Ecliptic Insight Ventures is hiring for multiple exciting opportunities with reputed processes in Gurugram and Jaipur. Candidates with strong communication skills and relevant BPO experience are encouraged to apply.

GURUGRAM VIVINT

1. International Collection Executive

Process: International First-Party Collection
Location: Gurugram, Haryana
Work Mode: Work from Office
Experience: Minimum 6 months of International First-Party Collection experience
CTC: Up to 34,000 per month
Working Days: 5 Days a Week
Cab Facility: Both-Side Cab Facility within the applicable hiring zone

Job Responsibilities

• Handle customer interactions related to outstanding payments and collections.
• Make outbound/inbound calls to international customers regarding pending payments.
• Understand customer concerns and provide appropriate resolutions.
• Negotiate payment arrangements in accordance with process guidelines.
• Maintain accurate records of customer interactions and payment commitments.
• Achieve assigned collection, productivity, and quality targets.
• Ensure compliance with company policies and process requirements.

Eligibility Criteria

• Minimum 6 months of International First-Party Collection experience is mandatory.
• Excellent English communication skills.
• Strong negotiation and customer-handling abilities.
• Good problem-solving skills.
• Comfortable working in international/night shifts.
• Willingness to work from the Gurugram office.

GURUGRAM VIVINT

2. International Voice Process Customer Service

Process: International Voice
Location: Gurugram, Haryana
Work Mode: Work from Office
Experience: Minimum 6 months of International BPO experience
CTC: Up to 32,500 per month
Working Days: 5 Days a Week
Cab Facility: Both-Side Cab Facility within the applicable hiring zone

Job Responsibilities

• Handle customer calls for an international voice process.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer queries and complaints professionally.
• Identify and generate opportunities for upselling/cross-selling.
• Provide basic troubleshooting support as per process guidelines.
• Maintain high standards of customer service and customer satisfaction.
• Meet assigned productivity, quality, and performance targets.
• Maintain accurate records of customer interactions.

Mandatory Skills

• Customer Service
• Upselling / Cross-selling
• Troubleshooting
• Excellent English communication
• Strong interpersonal and problem-solving skills

Eligibility Criteria

• Minimum 6 months of International BPO experience is mandatory.
• International Voice / Customer Service experience preferred.
• Excellent verbal communication skills.
• Comfortable working in international/night shifts.
• Willingness to work from the Gurugram office.

JAIPUR WALMART

3. Voice Process Customer Support Executive

Process: Voice
Location: Jaipur, Rajasthan
Work Mode: Work from Office
Experience: Freshers & Experienced Candidates
Gender: Male / Female
CTC: Up to 33,000 per month
Working Days: 5 Days a Week
Cab Facility: Both-Side Cab Facility within the applicable hiring zone

Job Responsibilities

• Handle customer calls and provide professional assistance.
• Resolve customer queries, complaints, and service-related concerns.
• Provide accurate information regarding products, orders, and services.
• Deliver an excellent customer experience.
• Follow standard operating procedures and quality guidelines.
• Maintain required productivity and quality standards.
• Document customer interactions accurately in the system.

Eligibility Criteria

• Freshers and experienced candidates are eligible.
• Good English communication skills.
• Strong customer service and interpersonal skills.
• Good listening and problem-solving abilities.
• Comfortable working in rotational/night shifts.
• Willingness to work from the Jaipur office.
• Positive attitude and customer-focused approach.

WHY JOIN?

Competitive CTC
5 Days Working
Both-Side Cab Facility within Hiring Zone
Reputed International Processes
Excellent Career Growth Opportunities
Professional Work Environment
Opportunities for Freshers & Experienced Candidates

How to Apply

Interested candidates who meet the eligibility criteria can share their updated CV with the recruitment team.

Ecliptic Insight Ventures
Contact: 8796033116
Email: [email protected]