Customer Support Executive- International Voice Process

Job Responsibilities:

• Call US insurance companies to analyze claim status and follow up on outstanding Accounts Receivable (AR).
• Identify, capture, and document claim denial reasons accurately.
• Update claim status, notes, and actions in the respective systems.
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure.
• Meet productivity, quality, and compliance targets.
• Maintain confidentiality and adhere to client and organizational policies.

Desired Candidate Profile:

• Experience handling customer issues, escalation calls, case management, and coordinating with cross-functional teams.
• Excellent verbal and written communication skills in English.
• Good knowledge of MS Office, web-based applications, email systems, and data entry.
• Strong analytical skills with attention to detail.
• Willingness to work in a 24x7 environment.
• Open to working from the office.