Customer Support Executive - Malayalam

Responsibility
Address customer queries, provide information, and offer solutions to resolve problems or complaints
Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary
Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken
Possessing excellent product knowledge to enhance customer support
Ensure high levels of customer satisfaction by delivering professional and courteous support

Qualifications
Graduate/Postgraduate from a recognized college/university
A minimum of 0-6 months of experience in customer support domain
Excellent interpersonal and written and verbal communication skills
Proficiency with customer support software and tools
Proficiency Malayalam - written and verbal
Proficiency in English written and verbal communication