Customer Support Executive [ Non-Voice]

• Designation: Customer Support Executive [Non-Voice] Location: HSR Layout, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: Graduate / Undergraduate Experience: Both Freshers & Experienced Candidates are Welcome to Apply Shifts: Rotational Shift (Night Shift Allowance is Applicable

Job Description:

• 1. Interact with customers via chat and email to resolve their queries and concerns.
• 2. Deliver clear, accurate information and resolve customer issues efficiently, ensuring a positive experience.
• 3. Maintain detailed records of customer interactions and solutions provided in the CRM system.
• 4. Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams.
• 5. Ensure proper resolution to the customers issues.
• 6. Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction.

Key Skills / Desired Experience:

1. Educational Qualification:

• Undergraduate / Graduates are eligible to apply for the role.
• 2. Work Experience: Freshers are welcome to apply.
• Candidatates with experience of minimum 6 months in a Voice or Non-Voice process (inbound or outbound) in BPO would a plus.
• 3. Prior experience in a BPO Voice or Non-Voice process would be highly desirable.
• 4. Notice Period: Candidates who can join immediately or in 07 to 10 days would be considered favorably.
• 5. Additionally performance-based incentives are also paid.
• 6. Free lunch and dinner.
• 7. Night Shift Allowance of 2500 is paid
• 8. Communication and Languages: Excellent spoken English and Hindi is mandatory, with the ability to communicate clearly and confidently.
• 9. Shift Timings: Female: 7:00 AM to 8:00 PM; Male: 7:00 AM to 11:00 PM.
• 10. Willing to work in night/rotational shifts.
• 11. Be empathetic, patient, and stay calm in tough situations.