Customer Support Executive Officer

Responsibilities:

• • Collect daily sales figures from the dealerships where he / she is handling.
• • Ensuring all Cash / Cheque payments are collected from the customers and deposited into the company bank account on time and receipt of the same is provided to the customers.
• • Update and maintain all statutory related documents, book of accounts and make it available for validation by the audit team at any time.
• • Resolve all queries of the Customer/ Bank on-time.
• • Maintain a high level of customer satisfaction.
• • Constantly coordinate with the respective regional department in HO and also with GL/ Treasury department.
• • Follow-up constantly for the TDS details and keep necessary stake holders updated.
• • Securely maintain all Branch related statutory registers, notices, Petty cash/stamp/imprest /safe keys.
• Branch Coordination with Head office and Regional office.
• • Explore Up-selling and cross selling opportunities with the customers.
• • Follow-up on HP termination and growth of Refinance business