Customer Support Executive || International Voice Process || MNC , BPO

Eligibility

• Undergraduate + 1 year or graduate fresher can apply
• 1+ years of experience in BPO / Telecom sales operations
• Experience managing international voice outbound processes
• Telecom sales experience is an added advantage

Salary:

Fresher 3.9 LPA

1- 2 years: 4.6 LPA

2+ years 6.09 LPA

5 days working & 2 rotational offs

Both side cab facility

10 hours shift & 9 working hours

Work Schedule & Benefits:

• Shift Timing: USCanada Shift (Night Shift) any 10 hours
• Work Mode: 100% Work from Office

Key Responsibilities

• Drive revenue targets, SLAs, and KPIs
• Own performance reviews, goal setting, and productivity
• Analyze reports and publish daily/weekly dashboards
• Manage attrition, hiring coordination, and training alignment
• Ensure compliance with client guidelines and processes
• Handle client interactions, reviews, and escalations
• Implement process improvements and sales strategies
• Monitor quality, productivity, and operational efficiency

Required Skills

• Deep understanding of sales operations & metrics
• Excellent stakeholder communication (client-facing readiness)
• Data-driven decision-making
• Conflict resolution and people management

KPIs / Metrics

• Team revenue & target achievement
• SLA adherence
• Attrition & retention
• Client satisfaction (CSAT / feedback)

Operational efficiency (productivity, cost control