Customer Support Executive - RCM Helpdesk (Night Shift)

Rapid Care is hiring Customer Support Executives for its RCM (Revenue Cycle Management) Helpdesk Team in Saidapet, Chennai.

Role & Responsibilities

• Handle queries and support requests for the RCM Helpdesk via calls, email and chat
• Understand customer issues, provide accurate information and resolve them within defined timelines
• Escalate unresolved issues to the right team and follow up until closure
• Maintain accurate records of every interaction in the system
• Meet quality and productivity targets

Candidate Requirements

• Good spoken and written English communication
• Freshers are welcome; experience in Customer Support, Voice Process or US Healthcare (RCM) is an added advantage
• Minimum qualification: 12th pass
• Must be comfortable working Night Shift from the Saidapet office
• Basic computer knowledge

Job Details

• Location: Saidapet, Chennai
• Work Mode: Work from Office
• Shift: Night Shift
• Salary: Based on interview performance, up to 20,000 net take-home per month