Customer Support Executive / Representative

Role & responsibilities

We are hiring experienced candidates for customer support roles. If you have good communication skills, apply now!

Role:

• Handle Inbound customer Interactions
• Handle tickets, raising and updating tickets
• Calling out to the right on-call engineering team
• Email Communication
• Should be comfortable in flexible shifts
• Good hands-on experience in MS Office products and good email handling etiquette
• Customer-oriented attitude

Preferred candidate profile

• 1 to 3 years of experience in international customer support or customer service, voice or blended
• Clear spoken and written English and good command over language as its an international process.
• Patient, polite and calm when handling difficult customers
• Strong listening and problem solving skills
• Good typing speed and comfort working on a computer all day
• Comfortable with rotational shifts, including early morning and late night shifts
• Candidates residing near Jhandewalan or in Central Delhi , West Delhi and nearby areas), as the role includes early morning and late night shifts.

Not an IT role. Working knowledge of the following is required:

• MS office, 360 and Google Sheets
• Ticketing or CRM tools
• Email, chat and WhatsApp support
• Basic comfort with mobile apps and web platforms to guide customers