Customer Support Executive / Sales Executive (Back Office)

Location: Kolkata (On-site)
Salary: Up to ₹15,000 per month
Employment Type: Full-Time

About the Role

We are looking for a smart, enthusiastic, and customer-focused individual to join our team as a Customer Support Executive / Sales Executive. The role primarily involves handling back-office operations, customer communication, lead coordination, and sales support. The ideal candidate should possess excellent English communication skills, a professional attitude, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries via phone, email, and WhatsApp.
• Coordinate with prospective clients and follow up on inquiries.
• Support the sales team by maintaining leads and customer records.
• Perform day-to-day back-office operations and documentation.
• Prepare quotations, proposals, reports, and maintain CRM/database.
• Schedule meetings, appointments, and follow-ups with clients.
• Maintain proper records of customer interactions and transactions.
• Coordinate with internal departments to ensure smooth client servicing.
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
• Ensure timely follow-up on pending tasks and customer requirements.
• Maintain confidentiality of company and client information.

Required Skills & Qualifications

• Graduate in any discipline (preferred).
• 0–2 years of experience in Customer Support, Sales, Telecalling, or Back Office Operations.
• Freshers with excellent communication skills are also encouraged to apply.
• Excellent verbal and written English communication is mandatory.
• Smart, confident, and presentable personality.
• Strong interpersonal and customer handling skills.
• Basic knowledge of MS Office (Word, Excel, Outlook) and Google Workspace.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude with a willingness to learn and grow.

Preferred Qualities

• Good convincing and negotiation skills.
• Strong organizational and time management abilities.
• Customer-centric approach with problem-solving skills.
• Self-motivated, disciplined, and target-oriented.
• Ability to work independently as well as in a team.

What We Offer

• Salary up to ₹15,000 per month.
• Professional and growth-oriented work environment.
• Learning and career advancement opportunities.
• Hands-on exposure to customer relationship management and sales operations.
• Performance-based growth opportunities.

INTERESTED CANDIDATES CAN SHARE THEIR CV AT 8001871234/ [email protected]

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person