Customer Support Executive (Technical Support Advisor)

DETAILED JOB DESCRIPTION
Organization: Alaric Ventures
Location: Bestech Towers (Sector 66-Mohali)
Position: Technical Support Advisor
Experience: Minimum 6 months - 1 year

Why to Join ALARIC VENTURES

Known as career builders and paymasters.
Best and unbeatable benefits for the employees.
Effective career and financial progression system.
Most organic and friendly work environment.
Plethora of success and growth stories.

Position Overview:

We are looking for a highly motivated and enthusiastic Individual for Customer Support representative role for our US clients infrastructure management. You will be responsible to provide online assistance to US customers related to form submissions. Being a customer care representative, is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment.

Required skills:

Excellent Interpersonal skills
Strong problem-solving skills and attention to detail.
Eagerness to learn and adapt to new technologies.
Ability to work well in a team and independently.
Analytical and troubleshooting skills.
Knowledge about internet browsers EDGE, Mozilla and Firefox
Basic understanding of Operating systems (windows)

Education and/or Experience:

Any qualifications.
0.6 - 3 years of experience.
This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.

Client Service:

Provide outstanding client service, responding promptly and professionally across communication channels.
Cultivate and maintain long-term client relationships, emphasizing exceptional
service and understanding of client needs.

Shift timing and working hours:

Night shifts and Rotational shifts
5 Days working in a week

Benefits and compensation:

Group Health insurance and other benefits.
The Best working culture and opportunities for professional growth.
Learning opportunities in leading technologies
Compensation as per Market Standard
Training and development programs.