Customer Support Executive - Voice

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
• Process customer requests, troubleshoot problems, and escalate complex cases to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for quality metrics such as first call resolution rate and average handling time.

Job Requirements :

• Excellent communication skills in English language (written & spoken).
• Ability to work on an international voice process with diverse accents and languages.
• 0-6 years of experience in BPO/Call Centre environment or similar industry.