Customer Support Executive - Voice

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Collaborate with internal teams to achieve business objectives.
• Analyze customer feedback and suggest improvements.
• Develop and maintain strong relationships with customers.
• Identify and escalate complex issues to senior management.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in CRM/ IT Enabled Services/BPO.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficient in using computer applications and software.
• Excellent interpersonal and teamwork skills.
• Adaptability to changing situations and priorities.
• Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.