Customer Support Executive – Voice Process

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. As the organization evolves in the AI era, it focuses on combining intelligent technology with human empathy to deliver better customer experiences. TP Group positions itself as modern, agile, and future-ready, continually adapting to changing market needs. Team members join a company committed to innovation, professionalism, and long-term growth in customer experience management.

Role Description This full-time, on-site Customer Support Executive – Voice Process role is based in Noida. The position involves handling inbound and outbound customer calls, resolving queries, and providing accurate information in a courteous and professional manner. The role includes maintaining high levels of customer satisfaction by actively listening, troubleshooting issues, and coordinating with internal teams when needed. Daily responsibilities also include updating records in the system, following defined service procedures, meeting performance targets, and adhering to quality and compliance standards.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service, with the ability to manage voice-based interactions professionally.
• Ability to maintain high Customer Satisfaction by resolving issues effectively and demonstrating empathy and patience.
• Experience with Online Support channels and familiarity with basic Technical Support for common customer concerns.
• Clear and confident verbal communication skills in English and relevant regional languages.
• Good listening skills, problem-solving ability, and attention to detail.
• Comfort working in a fast-paced, target-driven environment and handling rotational shifts if required.
• Basic computer proficiency and ability to learn new systems and processes quickly.
• Previous experience in a voice process or contact center environment is an advantage; minimum high school diploma or equivalent education preferred.