Customer support executive (Voice process)

Teleperformance:

teleperformance⁠ is a global leader in customer experience management and business process outsourcing (BPO), operating in more than 90 countries and serving some of the world's leading brands. The company provides customer support, technical support, content moderation, and digital business services across multiple industries.

Location: Kochi

Experience: Freshers

Qualification: Any Graduate / Undergraduate

Language Requirement: English/Malayalam Mandatory + Hindi/Tamil (Preferred)

Shift: Rotational Shifts & Rotational Week Offs

Job Responsibilities

Handle customer queries through voice, chat, or email.

Provide timely and accurate resolutions.

Maintain high levels of customer satisfaction.

Document customer interactions accurately.

Follow process guidelines and quality standards.

Meet productivity and performance targets.

Requirements

Good communication skills in English.

Basic computer knowledge.

Customer-centric attitude and problem-solving skills.

Willingness to work in rotational shifts.

Freshers can apply

Pay: ₹15,500.00 - ₹18,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person