Customer Support Executive - Voice Process (International)

Role Overview
We are seeking a confident and empathetic Voice Support Executive to handle our International Voice Process. The candidate should possess excellent communication skills in Hindi/Urdu and working proficiency in English, with the ability to manage customer calls effectively and professionally.

Key Responsibilities

• Handle inbound and outbound customer calls from international customers.
• Provide accurate information and first-contact resolution for all inquiries.
• Maintain empathy, professionalism, and patience throughout every interaction.
• Document call outcomes, feedback, and escalations in the CRM system.
• Meet performance metrics including AHT, Quality, and CSAT.
• Follow process guidelines, scripts, and company policies consistently.
• Collaborate with internal teams to ensure timely issue closure.

Requirements

• Education: Minimum Graduate in any discipline.
• Experience: Minimum 1 year of experience in Voice-based International Customer Support.
• Language Skills: Excellent verbal communication in Hindi/Urdu and good command of English.
• Technical Skills: Basic computer knowledge and familiarity with call centre tools.
• Strong interpersonal, problem-solving, and active listening skills.
• Flexibility to work in a 247 rotational shift (5 days working).

Preferred Skills

• Prior experience in International BPO / Mobility / Telecom / E-commerce domains.
• Customer-first approach and ability to handle pressure or escalations.
• Team-oriented, positive, and self-motivated attitude.

What We Offer

• 5 Days Working, rotational shifts (247).
• Attractive salary + incentive structure.
• Growth-oriented culture with ongoing learning opportunities.
• Work in a premium international customer support environment in Gurugram.