Customer Support Executive WFH CD

Hiring Customer Support Executive | Customer Delight Process

Position: Customer Support Executive – Customer Delight Process
Experience: Freshers & Experienced Candidates
Education: Undergraduate / Graduate (Any Stream)
Work Mode: Work From Home
Shift: 24/7 Rotational Shifts
Working Days: 6 Days Working + 1 Rotational Week Off

Roles & Responsibilities

• Handle customer queries through calls, chats, and emails for the Customer Delight Process.
• Resolve customer issues efficiently and professionally while ensuring customer satisfaction.
• Handle order-related concerns such as delivery delays, refunds, replacements, and other customer queries.
• Maintain accurate call logs and case updates.
• Meet required quality and productivity standards.
• Coordinate with internal teams for smooth communication and issue resolution.

Eligibility Criteria

• Excellent communication skills in English & Hindi, both spoken and written.
• Freshers and experienced candidates can apply.
• Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
• Wi-Fi connection is mandatory.
• Comfortable working in 24/7 rotational shifts.
• 9 working hours per shift, including 8 productive hours + 1-hour break.
• Comfortable using a personal phone for calls. Number masking will be provided so your personal number is not revealed to customers.
• Comfortable being on camera during shift hours, training, and interview.
• 6 days working with 1 rotational week off.
• On-the-job training will be provided. Certification is mandatory after successful completion of training.

Salary Details

Freshers – 18,000 CTC

• Monthly Salary: 12,790
• Quarterly Salary: 16,365
• PF Deduction: 1,717
• ESIC Deduction: 475
• Bonus: 1,192

Experienced – 19,600 CTC

• Monthly Salary: 14,327
• Quarterly Salary: 17,903
• PF Deduction: 1,717
• ESIC Deduction: 538
• Bonus: 1,192

Interview Process

1. HR Evaluation
2. L1 Operations Evaluation
3. L2 Operations Round
4. Ambition Test
5. Client Evaluation

Important

Please provide your correct and active email ID while applying. We will share the interview details and daily meeting link on your registered email ID, so please ensure that you have regular access to it.

No Charges

We do NOT charge any amount for the interview or joining.