Customer Support Executive WFH*

Roles & Responsibilities:

• Handle customer queries through calls, chats, and emails for the Blinkit process.
• Ensure customer satisfaction by resolving issues efficiently and professionally.
• Manage order-related concerns like delivery delays, refunds, and replacements.
• Maintain accurate call logs and case updates while adhering to quality and productivity standards.
• Collaborate with internal teams to ensure smooth communication and issue resolution.

Eligibility Criteria:

• Excellent communication skills in English & Hindi (spoken and written).
• Education: Undergraduate / Graduate (any stream).
• Experience: Freshers and experienced candidates can apply.
• Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
• Wi-Fi connection is mandatory.
• Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break).
• 6 days working, 1 rotational week off.
• On-the-job training provided (certification required post-training).

Interview Process:

1. HR Evaluation
2. Operations Evaluation
3. Versant Test ( Level 5 )
4. Client Evaluation

*IMPORTANT NOTE* :- STARTEK DO NOT CHARGE ANY AMOUNT FOR INTERVIEW OR JOINING.