Customer Support Executive (WFH)

Job Description - Customer Service Operations Executive

Position: Customer Service Operations Executive
Experience: 6 months to 1 year
Qualification: Undergraduate / Graduate
Location: Work From Home (WFH) / Work From Office (WFO) as per business requirement and batch allocation
Shift: 24x7 Rotational Shifts.

Salary :-

Fresher :- 21k take Home

Experienced :- 23k Take Home (Approx)

Key Responsibilities:

• Handle customer queries through chat, email, and voice support.
• Deliver excellent customer service while maintaining quality standards.
• Resolve customer concerns efficiently and within defined SLAs.
• Accurately document customer interactions and update records.
• Follow process guidelines and compliance requirements.
• Collaborate with internal teams to ensure customer satisfaction.

Eligibility:

• Minimum 6 months to 1 year of customer service experience.
• Strong communication skills in English and Hindi.
• Comfortable working in a 24x7 rotational shift environment.
• Customer-focused with good problem-solving skills.
• Basic computer and internet navigation skills.

interview Process Details:

• Assessment: Versant Level 5
• OPS interview

WFH Requirements:

• Personal laptop/desktop with Intel i5 processor or above.
• Stable broadband internet connection.
• Updated web browser and a dedicated workspace for uninterrupted work.

Note: Candidates should be flexible to work from home or office based on business requirements and batch plans.

First Round of interview in teams.

join the call at 3 pm to 5 pm from 13th oct 26 to 15 oct 26.

Microsoft Teams meeting

Join: https://teams.microsoft.com/meet/416979826403097?p=bSrcFkJVijySHO0Is8

Meeting ID: 416 979 826 403 097

Passcode: 58xq22V6

Best regards

Ramya V