Customer Support Executive – Work From Home

Company: Advanzala Infotech Private Limited
Job Type: Full-Time
Work Mode: Work From Home
Location Requirement: Delhi / New Delhi
Working Days: Monday to Saturday
Weekly Off: Sunday
Salary: ₹15,000 per month + Performance Incentives

Job Description

Advanzala Infotech Private Limited is looking for a responsible, confident, and customer-friendly Customer Support Executive to join our team.

This is primarily a Work From Home position, but the candidate must be based in Delhi, as occasional meetings may be conducted at our Delhi office for team discussions, training, performance reviews, and general coordination.

Women candidates are encouraged to apply.

Key Responsibilities

• Handle day-to-day customer queries and support requests.
• Communicate with customers through phone calls, WhatsApp, and other communication channels.
• Assist existing customers with service-related queries and coordinate internally for resolution.
• Follow up with customers whose services are due for renewal.
• Ensure timely renewals and maintain proper follow-up records.
• Coordinate with our service providers/vendors whenever required.
• Collect invoices, documents, and necessary information from vendors.
• Maintain customer records and update relevant information in CRM/software.
• Coordinate with sales, support, and management teams.
• Build and maintain good relationships with existing customers.
• Report important customer issues and pending matters to management.
• Attend occasional physical meetings at the company's Delhi office.

Candidate Requirements

The candidate must have:

• A personal Laptop or Desktop Computer
• A Smartphone
• Reliable High-Speed Internet Connection
• Good Hindi communication skills
• Basic English communication skills
• Basic knowledge of computers, email, WhatsApp, Excel/Google Sheets, etc.
• Good communication and customer-handling skills
• Ability to work independently from home
• Professional and polite behaviour while communicating with customers
• Willingness to learn new software and technology services
• Must currently be residing in Delhi / New Delhi

Previous experience in Customer Support, Customer Service, Telecalling, CRM, SaaS, Telecom, Renewals, or Client Coordination will be preferred.

Freshers with good communication skills and the willingness to learn may also apply.

Working Schedule

Monday to Saturday: Full-Time
Sunday: Weekly Off
Work Location: Work From Home
Office Meetings: Occasionally required in Delhi

Salary & Incentives

Fixed Salary: ₹15,000 per month

Additional Incentives: Performance-based incentives will be provided based on factors such as:

• Customer renewals
• Performance
• Customer handling
• Attendance and discipline
• Achievement of assigned targets

There is an opportunity for salary growth based on performance and long-term association with the company.

About Advanzala Infotech Private Limited

Advanzala Infotech Private Limited provides business communication and technology solutions including:

• WhatsApp Business API
• Toll-Free Numbers
• IVR & Cloud Telephony
• Business Calling Solutions
• Bulk SMS & Voice Solutions
• AI Voice & Chatbot Solutions
• CRM & Business Communication Integrations

We work with businesses across India and are looking for a team member who can build a long-term career with our organisation.

Who Should Apply?

Apply if you are:

• Based in Delhi
• Comfortable working from home
• Have your own laptop/computer, smartphone, and internet connection
• Good at communicating with customers
• Responsible with follow-ups
• Looking for a stable, long-term full-time job
• Comfortable occasionally visiting our Delhi office for meetings

Salary: ₹15,000/month + Performance Incentives

Job Type: Full-Time | Work From Home | Monday–Saturday

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Work Location: Remote