Customer Support Executive (Work From Office)

Customer Support Executive | Pune | 03 Years

Job Title: Customer Support Executive
Location: Wakad, Pune
Experience: 0–3 Years
Employment Type: Full-Time / Contract
Work Mode: Work From Office

Job Overview

We are hiring Customer Support Executives to join our team in Wakad, Pune. The ideal candidate should have good communication skills and a customer-focused approach, with the ability to handle customer queries, complaints, and service requests through calls, emails, and chat.

Key Responsibilities

• Handle inbound and outbound customer calls and messages.
• Resolve customer queries, complaints, and service requests.
• Provide timely and effective solutions to customers.
• Log and track customer issues using CRM / Ticketing Tools.
• Follow SLA and ensure timely resolution of customer issues.
• Coordinate with internal teams for issue resolution.
• Maintain a high level of customer satisfaction.

Required Skills

• Customer Support / Customer Service
• Customer Handling
• Complaint Handling
• Query Resolution
• CRM
• Ticketing Tool
• Voice Support
• Email Support
• Chat Support
• Good Communication Skills
• Problem-Solving Skills
• Customer-focused approach
• Basic Computer Knowledge

Language Skills: Good English and Hindi / Regional Language preferred.

Who Can Apply?

• Freshers with good communication skills can apply.
• Candidates with 0–3 years of experience in Customer Support, Customer Service, BPO, Voice Process, Email Support, or Chat Support are welcome.
• Candidates who are comfortable working from office in Wakad, Pune.

Customer Support Executive | Customer Service Executive | Customer Care Executive | Customer Support Associate | CRM | Ticketing Tool | Complaint Handling | Query Resolution | SLA | Email Support | Chat Support | Voice Support | BPO | Customer Service | Customer Handling

Salary: As per experience
Location: Wakad, Pune
Work Mode: Work From Office

Interested candidates can apply with their updated resume.

7410003856

HR Dnyaneshwari