Customer Support Executive/Email/Chat Support Executive

1Role . LSP (Calling Voice Process)

Experience:
Minimum 1 year in customer support (Voice preferred)

Languages
Hindi and English (Mandatory)

Roles & Responsibilities
1**.** Handle inbound customer calls
2. Understand queries and provide correct solutions
3. Follow SOPs and quality guidelines
4. Update call details and dispositions in CRM
5. Escalate issues when required

Skills & Qualities:
Good communication skills
Customer-handling ability
Basic CRM/system knowledge
Patient, polite, and responsible
Ability to work under pressure

Role 2. Chat Support Executive (Non-Voice)

Experience:
Minimum 1 year in Chat/Non-Voice support

Languages:
English and Hindi (Mandatory)

Roles & Responsibilities:

1. Handle customer queries through chat
2. Provide accurate responses according to the SOP.
3. Manage multiple chats simultaneously.
4. Update the CRM properly
5. Escalate issues when needed

Skills & Qualities:
Good written communication
Typing speed 35+ WPM
Multitasking ability
Detail-oriented and focused
Basic CRM/system knowledge

Role 3. Escalations

Experience:
1–2 years in customer support or escalation handling

Languages:
Hindi and English (Mandatory)
Regional language is an advantage

Roles & Responsibilities:
Handle customer escalations (Call/Chat/Email)
Provide proper and timely resolutions
Take ownership until case closure
Coordinate with internal teams
Update CRM and follow TAT

Skills & Qualities:
Strong communication and problem-solving skills
Ability to handle difficult customers
Good follow-up and ownership
Calm under pressure