Customer Support Executive(Food Manufacturing)

Job Summary

The Customer Service Representative is essential for ensuring customer satisfaction by efficiently addressing inquiries, processing orders, and managing complaints.

Key Responsibilities

· Perform F&B factory general administrative duties.

· Execute and manage all order processing transactions including but not limited to order entry, managing order changes, follow up on payment, handling order enquiries and complaints.

· Actively monitor orders and inform customers when delivery schedule changes.

· Maintain proper documents and filing.

· Data entry and documentation duties.

· Answering phone call.

· Other ad-hoc duties assigned by supervisor.

· Ability to communicate with customer.

Requirements:

· Based on business needs and working schedule. (Weekend or holiday shifts is required)

· Able to commence work on short notice.

· Good team player.

· Must be self-motivated, proactive, independent and possess good communication skills.

· Computer literate, Excel, and Word proficient.

· Able to commit to overtime when required.

· Possess at least 1 years of experience within the administrative function.

· Proficiency in reading and writing Chinese is required.