Customer Support Executive(International Chat)

Roles and Responsibilities :

• Provide exceptional customer support through various channels such as email, web chat, and phone calls.
• Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
• Work closely with internal teams to ensure seamless communication and issue resolution.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-4 years of experience in BPO/Call Centre environment or related field.
• Strong knowledge of blended process, chat process, email support, international chat process, and web chat.
• Excellent customer service skills with ability to handle high-pressure situations calmly.