Customer Support Executives

Job highlights

• Applicants must be fluent in written and spoken English and be able to work in shifts
• Eligibility: Graduates or undergraduates in any stream

Eligibility:
Graduates or undergraduates in any stream. Applicants must be fluent in written and  spoken English and be able to work in shifts.

Responsibilities :

1. Managing a team of representatives offering customer support.
2. Overseeing the customer service process.
3. Resolving customer complaints brought to your attention.
4. Creating policies and procedures.
5. Planning the training and standardization of service delivery.
6. Selecting and hiring new staff.
7. Monitoring the work of individual representatives and of the team.
8. Conducting quality assurance surveys with customers and providing feedback to the staff.
9. Possessing excellent product knowledge to enhance customer support.
10. Maintaining a pleasant working environment for your team