Customer Support Executives

Job highlights

• Ensure that you keep enough product,technical,market and call handling expertise to perform your job efficiently,including the correct call logging,administrative and procedural practices required

• Essential requirements Desirable attributes . Strong problem solving skills and decision-making skills

• Support Executives will be responsible for providing efficient and polite support to customers. This comprises keeping clear and dynamic focus on enquiry decision, maintaining a friendly manner with all customers, valuing cultural diversity and ensuring that all the necessary action is taken to resolve a customer s query.

• A challenging and pleasing role in a dynamic atmosphere to offer, entire sales and customer support role, assuming responsibility for the efficient running of the sales in line with the Company s Quality Management System. Reporting to the Asst Manager Support and working in a busy office environment.

Responsibilities

• Responsible to provide the technical support and implementation in onsite or over the telephone and other electronic mediums in a on time, proficient, and professional way and by this, contributing to a stable progress in customer satisfaction.

• Resolving as many queries as possible on the first call.

• Ensure that you keep enough product, technical, market and call handling expertise to perform your job efficiently, including the correct call logging, administrative and procedural practices required.

• To remain friendly, polite and efficient at all times to ensure that the Company s goal of total

• Customer satisfaction is achieved at all times for both clients and company personnel.

• Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.

• Negotiating the terms of an agreement and closing sales.

• Gathering market and customer information,Gaining a clear understanding of customers' businesses and requirements.

Essential requirements Desirable attributes

• Strong problem solving skills and decision-making skills.
• Capability to communicate efficiently both verbally and in writing in English and any other chosen languages with customers and colleagues.
• A passion for technology and its use in the workplace and the desire and ability to build their technical skills.
• Ability to excel in environment where stretch objectives are continually set.
• An open communicator with a positive can do attitude.
• A proactive person who does what they say they are going to do.
• Elasticity with work times, willing to work extra hours to grow business.