Customer Support-Farmer Success Associate

Job Summary

Be the first line of support for farmers - turn every call into action. Looking for a passionate on field person to deliver day to day advisory services to farmers at a globally recognized agri-tech startup.

Job Type: Full Time, Entry-Level

Location: Hyderabad, Telangana

Reporting to: Team Lead - CS

Language Known: Oriya

Key Responsibilities

• Be the first point of contact for farmers
• Take control of inbound calls, listen, understand, and log their issues
• Turn problems into action by creating and assigning cases to the right teams
• Drive closure by following up and ensuring issues are resolved on time
• Stay close to the ground by collecting harvest data from farmers
• Outbound calls
• Keep everything accurately updated so no farmer request gets lost

Who we are looking for

We're looking for a mission-driven individual who is passionate about making a tangible difference in the lives of smallholder farmers. The ideal candidate thrives in farmer management, enjoys hands-on problem-solving, and is excited to be part of a high-impact startup tackling climate change through agriculture.

Must-Haves

• Bsc/Msc in Agriculture or Horticulture
• Knowledge on horticulture/crop management
• Good communicator
• Comfortable with data management

Nice-to-Haves

• Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfill the need of the customer
• Farmer centric - someone who can easily make rapport with rural people
• Listening - someone who is patient and can listen to customers in any situation

Not a Fit

• Lacks basic understanding of horticulture or crop management
• Lacks passion for innovation in agriculture or unwilling to adopt new technologies

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.