Customer Support for Retail Account (Nonvoice)

About the role

We are seeking a dedicated Customer Support for Retail Account (Nonvoice) specialist to join the team at TalentSync Training and Development. This is a full-time position based in Davao City, Davao del Sur. In this role, you will provide exceptional customer support through nonvoice channels, including email, chat, and ticketing systems, to our retail clients. You will be a key player in ensuring customer satisfaction and retention by delivering timely, professional, and solution-focused support across multiple communication platforms.

Key responsibilities

• Respond to customer inquiries through email, live chat, and support ticketing systems in a timely and professional manner

• Troubleshoot customer issues and provide effective solutions aligned with company policies and procedures

• Document all customer interactions accurately in the support management system for quality assurance and future reference

• Maintain detailed records of customer account information and transaction history

• Provide product information and guidance to customers regarding retail account services

• Monitor response times and maintain high standards of service quality and accuracy

• Identify and communicate opportunities for process improvements to management

• Maintain confidentiality and adhere to data protection protocols at all times

What we're looking for

• Proven experience in customer support, preferably in a nonvoice environment within retail or a similar customer-facing industry
• Excellent written communication skills with the ability to craft clear, professional, and empathetic responses
• Strong problem-solving abilities and a customer-first mindset
• Proficiency in using customer support software, ticketing systems, and email management tools
• Ability to multitask effectively and manage multiple customer inquiries simultaneously
• High level of attention to detail and accuracy when handling customer information
• Patience and professionalism when dealing with challenging customer situations
• Fast typing speed and comfort with keyboard-based communication
• Basic knowledge of retail operations and sales processes
• Ability to work independently while remaining part of a collaborative team environment
• Preferred: Experience with retail account management or e-commerce platforms

Ready to join our team?

If you are a detail-oriented professional with excellent written communication skills and a passion for delivering exceptional customer support, we would love to hear from you. Apply now to become part of the team.