CUSTOMER SUPPORT, IDFC BANK PROCESS ( SALES )

Customer Support Executive – Banking Process

Job Location: Thane, Maharashtra
Job Type: Full-Time
Industry: Banking / Financial Services
Experience: Freshers and Experienced Candidates
Working Hours: 9:30 AM to 6:30 PM
Weekly Off: Sunday

Job Summary

We are seeking Customer Support Executives for a banking-related customer service and sales support process at our Thane, Maharashtra, location.

The selected candidates will handle customer enquiries, provide accurate information about banking products and services, assist with sales-related activities, and maintain professional communication while following established service standards and company procedures.

This opportunity is suitable for candidates looking to begin their careers in customer service, as well as individuals with relevant experience in customer support, communication, or sales.

Key Responsibilities

• Handle customer enquiries related to the assigned banking process.
• Provide accurate information about banking products, services, features, and eligibility requirements.
• Understand customer needs and communicate relevant product information.
• Assist with sales support activities in accordance with company policies and applicable guidelines.
• Maintain professional communication and deliver a positive customer experience.
• Update customer details and maintain accurate records in the designated systems.
• Follow established operating procedures, quality standards, and compliance requirements.
• Escalate complex enquiries or unresolved customer concerns to the appropriate team.
• Work towards applicable customer service, productivity, and quality targets.

Eligibility Criteria

• Freshers and experienced candidates are welcome to apply.
• Good verbal and written English communication skills.
• Basic computer knowledge and familiarity with standard office applications.
• Good listening, interpersonal, and customer-handling skills.
• Professional attitude and willingness to learn banking-related products and processes.
• Ability to follow instructions, process guidelines, and quality standards.
• Candidates may be required to complete an English communication assessment, such as Versant, depending on the recruitment process.

Salary and Employment Structure

Option 1: NAPS Employment

• Approximate monthly in-hand amount: ₹21,000.
• Eligibility, applicable deductions, and compensation will be determined in accordance with the relevant scheme and employment terms.

Option 2: Regular Employment

• Monthly CTC: ₹22,000.
• Approximate monthly in-hand salary: ₹18,600.
• Actual take-home pay will depend on the final salary structure and applicable deductions.

The applicable employment category, salary components, and terms of employment will be explained to candidates during the recruitment process.

Working Schedule and Location

• Working Hours: 9:30 AM to 6:30 PM.
• Weekly Off: Sunday.
• Employment Type: Full-Time.
• Work Location: Thane, Maharashtra.

Transportation Facility

Pick-up and drop transportation is available from Thane Station, subject to the designated route, schedule, and applicable company policies.

Transportation assistance during training may also be available, subject to company policy.

Application Process

Interested candidates may submit their updated CV or resume using the contact details below. Shortlisted candidates will be contacted regarding the next steps in the selection process.

Email: [email protected]
Contact Number: 7547072426

Candidates are encouraged to review the job responsibilities, work schedule, salary structure, and employment terms before applying.

Pay: ₹19,000.00 - ₹21,000.00 per month

Work Location: In person