Customer Support / Inside Sales

Industrial Supply Solutions, Inc. (ISSI®) is a wholesale distributor of maintenance, repair, and operations products servicing the mining and industrial markets since 1946. We have multiple operations in 14 states with an excellent reputation for providing quality products and service. Our customer base includes some of the largest companies in the U.S.

At ISSI®, you will learn about our unique company culture, our caring and supportive environment, and our dedication to providing the best service to our customers and beyond.

We currently have an opening in our Salisbury, NC location for a Customer Support / Inside Sales Specialist. Job requirements and duties are listed below:

• Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
• Builds rapport with customers and works to ensure they receive excellent service.
• Uses computer database to retrieve necessary customer information, inventory information, and purchase order status.
• Provides pricing, delivery, and other order information to customers.
• Drafts purchase orders and invoices to submit to the accounting department.
• Maintains files of active orders and updates with changes to customer accounts or orders.
• Maintains confidentiality of sensitive information.
• Excellent organizational skills and attention to detail.
• Proficient computer skills and ability to learn database and ordering systems
• Excellent communication and interpersonal skills.
• Industrial Inside Sales experience is a plus.
• Mechanical aptitude required.
• Understands sense of urgency and the ability to resolve urgent matters promptly.

If you have the drive and the skills necessary to make it to the top in a medium-sized business where your efforts are recognized throughout the organization, please apply today.

Industrial Supply Solutions offers a competitive salary, bonus opportunity, and an aggressive benefits portfolio to the right client.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• order entry: 2 years (Required)
• customer service: 1 year (Required)
• intermediate Microsoft Excel, Word and Outlook: 2 years (Required)

License/Certification:

• driver's license and clear MVR (Required)

Work Location: In person