Customer Support Intern

Customer Support Intern

Job type: Internship

Location: Karachi, Pakistan — Hybrid

Schedule: 6 hours per day , 3 month internship. Evening and weekend availability required.

Stipend: Between PKR 15,000 - 25,000

About FoodLoot

FoodLoot is Karachi's food rescue app. Restaurants, cafés and bakeries list their unsold food at the end of the day as Surprise Bags, and customers reserve them in the app for up to 70% off. The customer gets a good meal cheap, the vendor recovers money on food they'd have thrown out, and the food doesn't end up in a landfill.

Support isn't a side function here. When someone's first FoodLoot order goes wrong, you're the reason they try again instead of deleting the app.

What you'll do

• Answer customer questions across in-app chat, WhatsApp, email and Instagram DMs
• Handle live order issues — bag not ready at pickup, vendor closed early, wrong item, late collection, refund requests
• Work peak hours: most bags go live in the evening, and that's when the questions come in
• Support vendors on the other side too, walking café staff through listing a bag or scanning a QR code
• Log every issue properly so patterns are visible instead of anecdotal
• Flag recurring bugs and confusing flows to the product team, with examples
• Help build out our FAQ and saved-reply library so the same answer isn't rewritten fifty times

What we're looking for

• Clear, warm writing in both English and Roman Urdu
• Calm when someone's annoyed — a customer who drove across town for a bag that wasn't ready is allowed to be frustrated, and your job is to fix it, not match their tone
• Fast and organised across several conversations at once
• Comfortable with Google Sheets or Excel
• Available evenings and weekends, when our order volume peaks
• Currently enrolled in or recently graduated from any degree

Nice to have

• Any prior customer-facing experience — support, retail, restaurants, front desk, campus society work
• Used a helpdesk tool like Zendesk, Intercom or Freshdesk
• Interest in food, sustainability, or startups

What you get

• PKR 15,000 - 25,000
• Direct line to the founding team and a real say in what gets fixed
• Hands-on experience with support tooling, escalation, and customer retention at an early-stage startup
• Internship certificate and a reference
• Strong shot at a full-time role in operations or customer experience as we grow

How to apply

Apply through Indeed or use our portal : foodlootpk.com/careers !

Pay: Rs15,000.00 - Rs25,000.00 per month

Application Question(s):

• Why this role /Why FoodLoot?
• Total years of relevant work experience.
• Current / Last Salary.
• Expected Salary.
• Earliest start date.

Location:

• Karachi (Required)

Work Location: Hybrid remote in Karachi