Customer Support Intern

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries regarding products, orders, services, and general information.
• Understand customer concerns and provide appropriate information or solutions.
• Escalate complex issues to the concerned team whenever required.
• Maintain accurate records of customer interactions and follow-ups.
• Make follow-up calls to customers as assigned.
• Coordinate with internal teams to resolve customer-related concerns.
• Follow prescribed call handling processes, scripts, and communication guidelines.
• Ensure a polite, professional, and customer-friendly approach during every interaction.
• Support the team in maintaining customer satisfaction and service quality.
• Prepare basic reports and maintain daily call-related data.
• Adhere to company policies, confidentiality requirements, and customer service standards.