Customer Support Intern

Roles and Responsibilities :

• Provide exceptional customer service through phone, email, or chat to resolve customer queries and concerns.
• Process customer orders, answer product questions, and address any issues related to products or services.
• Maintain accurate records of customer interactions using CRM software.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• Freshers (customer support).
• Excellent communication skills with the ability to articulate thoughts clearly over the phone or via written correspondence.
• Basic knowledge of computer applications such as Microsoft Office Suite (Word, Excel) is required; familiarity with CRM software an asset.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.