Customer Support Intern - Karachi

About the Role

We are looking for a motivated and customer-focused Customer Support Intern who is fluent in English. This is an excellent opportunity for fresh graduates looking to start their career in customer support while working with an international client base. The internship is paid and offers the potential for a permanent position based on performance.

Key Responsibilities:

• Provide customer support to English-speaking clients via phone, email, chat, and other communication channels.
• Respond to customer inquiries professionally and in a timely manner.
• Log, update, and track customer issues accurately.
• Assist customers with software usage and basic troubleshooting.
• Prepare and maintain documentation using Microsoft Word.
• Utilize AI tools to improve productivity, draft responses, summarize information, and assist with day-to-day tasks.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain a professional and customer-centric approach in every interaction.
• Learn company products and services to provide accurate information and support.

Requirements

• Bachelor's degree completed or currently in the final semester.
• Fluent in English (spoken and written).
• Fresh graduates or candidates with 0–6 months of experience are encouraged to apply.
• Familiarity with AI tools such as ChatGPT, Gemini, Microsoft Copilot, or similar productivity tools.
• Strong communication and interpersonal skills.
• Good problem-solving and organizational abilities.
• Willingness to work on-site in P.E.C.H.S Block 2, Karachi.

What We Offer

• Paid Internship.
• Hands-on experience in an international customer support environment.
• Professional training and mentorship.
• Opportunity for a permanent position based on performance.
• Career growth in a fast-paced technology company.

Application Question(s):

• what would you rate your spoken and written English proficiency?
• What is your educational qualification?
• Which AI tools are you using on daily basis?
• How soon would you be available to join if selected?
• Do you have any knowledge of spoken Arabic? If so, please describe your level of proficiency.
• What is your expected monthly stipend?
• What was your last salary/stipend?

Work Location: In person