Customer Support L1

We're Hiring | Customer Support Representative – L1

Job Details:
Location: Gulberg (Hali Road), Lahore
Work Schedule: 24/7 Operations (Flexible Shift Timings)
Experience: 1–3 Years
Industry: Telematics | IoT | SaaS | Fleet Management

Key Responsibilities:

-Serve as the first point of contact for customer inquiries and technical support.
-Respond to and resolve customer issues within defined SLA timelines.
-Troubleshoot basic hardware, firmware, and software-related issues.
-Proactively monitor fleet operations to identify and address potential issues before they escalate.
-Classify, prioritize, and manage support tickets using the ticketing system.
-Escalate complex issues to Engineering and L2 Support teams while ensuring proper follow-up.
-Maintain accurate documentation in CRM and ticketing platforms.
-Contribute to the knowledge base by documenting solutions and enhancing customer self-service resources.

What We're Looking For
-1–3 years of experience in Technical Support, IT Support, SaaS, IoT, Telematics, or Fleet Management.
-Basic understanding of GPS tracking systems, telematics devices, wireless communication, and networking concepts (preferred).
-Strong analytical, troubleshooting, and problem-solving skills.
-Excellent verbal and written communication skills.
-Experience working with CRM or ticketing systems.
-Ability to thrive in a fast-paced, customer-centric, 24/7 support environment while leveraging AI-powered support tools.

How to Apply
Send your updated resume to [email protected] with the subject line "Customer Support Representative – L1."

Pay: Rs100,000.00 - Rs120,000.00 per month

Work Location: In person