Customer Support (Live-Chat) Night Shift

Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech-world easy - one customer at a time.

This isn't your typical support role. AI takes care of the simple stuff - you handle everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

This Role Is a Great Opportunity If You

• Speak fluent English (C1 or native).
• Available to work from our office in Kaunas.
• Willing to work the night shift (22:00-06:30).
• Can commit to 32 or 40 hours weekly.

What Makes You a Strong Match

• Solid know-how of Windows/macOS and Android/iOS.
• Ability to handle high volumes of technical information.
• Having a customer-first approach combined with critical thinking.

What You’ll Do And Learn

• Start with six working days of training to learn about VPNs and its software’s features, capabilities, and limitations.
• Learn how to deliver clear solutions by methodically following our internal support procedures and documentation.
• Provide live chat support for NordVPN, one of the world's leading VPN products. No phone calls!
• Adapt to the customers needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.
• Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support.
• Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.

The Perks of Joining Us

• Smooth and a structured onboarding and mentorship to help you get started with confidence.
• Office in a great location + option to work from home twice a week after probation.
• Option to work from abroad for up to 30 days per year.
• Health insurance + fitness perks to keep you active.
• Daily snacks to keep you fueled, plus fresh bakeries every Friday.
• Regular team-building events to connect with your colleagues.
• Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
• Ability to grow within CyberCare and Tesonet.

Compensation:

• Gross salary - 1200 - 1680 EUR/month (base salary 1200 EUR/month plus performance bonus up to 480 EUR/gross after probation) + night shift rate for night hours worked.