Customer Support Manager

Role & responsibilities

• Visiting to dealerships and providing physical or virtual trainings of our product. Keeping track of the training schedule, ensuring timely arrival at training sessions.
• Developing regular reports to evidence training and improvement in training.
• Maintaining records of attendance, feedback and materials.
• Creating materials for the training sessions. Measures training effectiveness based on usage validation and feedback.
• Providing continuous support, Training facilitators must provide support for learners before, during, and after the training session.
• Subject Matter Expertise: Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies related to the workshop topics.
• Flexible & open to travel at multiple locations on day-to-day basis.
• Local Language understanding. Multi-lingual would be an added advantage.
• Open & flexible in adopting new software technologies & learnings, thereby skilled to impart the same across the region.
• Automobile background or experience of working in a body shop/service shop, would be an added advantage.

Preferred candidate profile

• Experience in automotive dealerships, body shops, or service workshops
• Experience in product/software training or customer training.
• Proficiency in local languages; multilingual skills are an advantage.

Perks and benefits

Health insurance, Provident fund